I remember when the word “creative” was an adjective. Of course, today it’s also a noun. I believe this semantic drift is a pretty recent development. David Ogilvy used “creative” as an adjective, not a noun. Back in his day creatives were called copywriters and art directors and they made campaigns. Spell check hasn’t quite made the adjustment yet. When it locates a lone “creative” not paired with a noun in a Word or Google doc, it will suggest using “creativity” instead.
I suggest it’s time to push the meaning of creative and creativity even further. “Creative” in our industry today should not only refer to imaginative ideas and the makers behind them. As clients increasingly demand fully measurable results in advertising, “creative” also can describe the fine art of creating innovative client success stories. As Sir Martin Sorrell once famously observed: “Data enriches creativity.” I would like to propose that being creative nowadays also refers to scientific, ingenious and winning business decisions.
Here’s where I’m coming from. After graduating from college I started working as the advertising director at my father’s chain of small town discount clothing stores. The day I started Dad said “Just remember, if the boots don’t sell, the advertising didn’t work.” Simple and eternally useful. We did everything in house, from circulars to silk screen banners, radio production to printing, and weekly creative for forty newspapers. The advantages of having everything under one roof were remarkable. Lower cost, quicker turnaround and total coordination on message. I quickly learned however that I loved advertising much more than the family business. So I went to New York City, resume in hand and got hired by Ogilvy in 1981.
Ogilvy was masterful in teaching their global workforce the Ogilvy way. There was a lot of weight put on consistent training and uniformity. And at the heart of the training were David Ogilvy’s philosophies on advertising, the first being advertising’s role was to sell clients’ products and services. Another pillar was “Only first-class business, and that in a first-class way.” His invaluable insights on every facet of the business were captured in short films called Magic Lanterns that were shown only to staff and were highly valued and protected. It’s noteworthy that he started his career selling stoves door-to-door. That led to his strong belief in direct response advertising as well as brand. I met him one night when I was working late. He was in town from London for a board meeting. He walked into my office wearing his trademark tweed suit and we talked for fifteen minutes. He was immensely impressive.
Later, at FCB Direct in San Francisco, I learned the power of direct marketing through direct mail, seeing how tracking and measuring led to constant testing and refinements, which led to increased ROI, and how small changes make enormous differences in response. We produced only mail when I took it over in 1993 but added direct-response TV in my fourth year. A television campaign for a golf club manufacturer which held the world record for distance was outstanding and successful—but caused an uproar in the general side of the agency: How dare we at the direct mail division do TV!
The direct mail and DRTV experience led to my being recruited for CMO of the largest subprime lender in the country. They spent $100 million a year on mail and DRTV. That size budget allowed us to robustly test anything and everything in-market on TV – frequency, rotation, length, creative, network, local, syndication, broadcast, dayparts, offers, spokespeople, testimonials – and the takeaways were clear and actionable. Among them, frequency is number one in DRTV. Also, the aggregate response from a bunch of targeted messages that spoke with more relevance to individual tranches of consumers always outperformed a one size fits all creative approach. TV was the rising tide that really lifted all boats.
We learned that audiences were very literal–what you asked for you got. By not targeting homeowners in the first few words, one third of the calls were from renters and therefore wasted. We tested dozens of factors. We found that emotion, usually and inexplicably reserved for brand advertising, increased response. When combined in rotation with rationale messaging, response increased even more. But the biggest takeaway was that by testing multiple messages simultaneously on air and in-market, the winners and losers could be quickly identified and when media dollars were redirected to the winning spots, the results shot up fast. This greatly accelerated time to success. Bringing the testing methodology of direct mail to TV was not only rocket science, it was an art.
That was then. This is now. Digital disruption has made the marketplace even more complex and an advertiser’s toolbox has grown into a multi-drawer rolling shop chest filled with the likes of MRI Simmons, eMarketer, Commspoint, Tableau, Compere Media, in addition to old standbys Nielsen and Kantar. It takes the skill of a craftsman, indeed an artist, to manipulate these implements, to build predictive models that identify prospect segments based on demographic, psychographic and behavioral insights, to test and retest responses, reduce risks, lower costs and drive more results per ad dollar spent. Yes, it’s about time we acknowledge the fine art of enriching creativity with data and business ingenuity. It’s about time we call it for what it is: Creative.
Not to state the obvious, but as marketers, part of our job is to create content. Whether it’s in the form of blog posts, landing pages, social media posts, emails, newsletters, and so on – there’s no way to get around it. It is a critical component of our job. And sometimes, it can be challenging to come up with new ideas or ways to iterate on old ones. With the world consuming content at lightning speed, it is becoming even more difficult to keep up with the expectation of turning out fresh content.
We’ve recently published some excellent pieces on the Moz Blog all about content distribution and strategy, including the Whiteboard Fridays “How to Maximize Content” and “A Content Engine that Drives Revenue” (both from Ross Simmonds). And, as I’m sure I don’t have to tell you, content ideation and inspiration can come from anywhere. But what if I told you that you can also use the Moz tools to mine for content ideas? Let’s dig into different ways to use the Moz tools to supplement our content strategies.
Find gaps in your existing content
When supplementing or modifying your content strategy, a good place to start is by examining your existing content and finding the gaps. This can help identify new content ideas and areas where your content strategy may be missing key opportunities to thrive.
The Keyword Gap tool in Moz Pro allows you to enter your site and up to 3 competitors to identify Keywords to Improve and Top Competing Content.
Pro tip: Not sure who your online competitors are? Or just want to confirm and scope out who they may be? Check out the True Competitor tool to find out.
The Keywords to Improve section is instrumental when identifying gaps in your existing content strategy. After entering the sites you’d like to compare, the tool will list keywords for which you and your competitors rank. You can then use the filter option to see only specific segments of keywords. For example, we may want to see only keywords where we’re ranking on the second page to identify opportunities for content improvements. We will even show you the Traffic Lift for those keywords, which is the amount of traffic we estimate you can gain by overtaking your competitor in the SERP.
Another great use case for this tool is to identify new content ideas. Let’s say we’re working on building out the “best of” section of our foodie blog; we can filter to see keywords that include “Best,” as seen in the screenshot below. We can then identify keywords for which we’re not ranking, but our competitors are and work to build content around them. In this case, we’re not ranking for “Best Pizza in Los Angeles,” so we may want to see about creating a blog post about this topic.
Spotting these content gaps can strengthen your content strategy. It can not only help spark ideas for new content but also help identify places where your content can be improved or refreshed for better performance.
Identify what type of content is performing
One of the best places to get ideas for content is to see what kind of content is already out there and performing. Top Competing Content in Keyword Gap can provide insight into what is performing well by listing content your competitors rank for with the Content URL and Top Ranking Keywords.
In this example, we can see that one of the competitors I’ve entered ranks well for keywords related to choosing a mattress size and, perhaps more importantly, that the content ranking is from their blog. We can now look at the blog posts themselves to get an idea of what format has been successful for them and what information they are including. We can ask ourselves:
Is this a topic we can cover on our site?
Do we already cover this, but it’s not ranking as well?
Is there a way we can improve the content or add a different perspective, format, or content type to the space?
The possibilities are endless!
Spot tangential content ideas
Sticking with Top Competing Content in Keyword Gap, let’s see if we can spot some ideas for tangential content. As Amanda Milligan discusses in her Whiteboard Friday episode, content ideas which aren’t directly related to your product can often lead to positive outcomes like links, social shares, and brand awareness. These peripherally related topics can supplement your content strategy and help create a well-rounded library of assets.
Sticking with our mattress company example, let’s say we are looking for content ideas to help build out our newly launched blog. We may know that there is value in creating pieces around mattress-related topics like deciding on a mattress size or determining what firmness would be best, but what tangential content ideas can we identify in our research? The example above shows that our competitors are ranking for content related to topics like weighted blankets and sleep hygiene. These could be great opportunities for me to create new content not directly related to mattresses but still related to the sleep industry.
Uncover hidden gems
Just like content creation, keyword research is a fundamental part of SEO and marketing strategies. And as you’re out there digging into things like search volume, difficulty, and SERP analysis, you may be able to uncover some hidden gems to inform your content strategy as well.
Hopping over to Keyword Explorer, we can mine for content ideas in the Keyword Suggestions section of the tool. Keyword Suggestions will provide a list of keywords related to the seed keyword entered, sorted by Relevancy to the original term. You can also apply filters for the source type, grouping preferences, and volume to further define your results.
Let’s start by looking at the option to filter titled Display keyword suggestions that. This filter defaults to Include a mix of sources, but an option in the drop-down could be the ace up your sleeve when it comes to content ideation – the filter option called are questions. By selecting are questions, we can see a list of the types of questions searchers ask in relation to our initial keyword.
In this example, consider that we work for a real estate agency and are researching content related to buying a house. Filtering our keyword suggestions by are questions will provide us with specific content ideas related to what people ask when buying a home. This can offer a gold mine of content ideas to flesh out a real estate blog or website to help clients find the information they seek.
We can even take this research one step further by grouping our keyword suggestions by lexical similarity. Just a reminder here that lexical similarity refers to how closely related or similar the keywords in the group are. Low lexical similarity will result in fewer groups with more keywords since the tool will group keywords that are less similar.
Grouping keywords can help us identify additional keywords we may want to target and broad-match keywords that may be worth including in our content. Be mindful of over-optimizing, though! We want to avoid keyword stuffing and cannibalization since they may negatively impact rankings. That being said, consider the below example of how grouping keywords has helped to identify a few content gems.
Using our previous example of “buying a house” as the seed keyword, we’ve grouped our keywords by low lexical similarity. Within the “What to consider when buying a house” group, there are two long-tail keywords which may be great inspiration for a new piece of content for our real estate agency – “what to look for when buying a house checklist” and “what to know when buying a house for the first time.” We can now take that information and create a dedicated resource or a blog post that includes a checklist for what to consider when buying a home for the first time and what the buying process looks like. Imagine the inspiration you can get from digging into these suggestions even further!
Scope out the competition
So far, we’ve identified content opportunities, uncovered new ideas, and found gaps in our existing strategy. But what about our competition? What are they doing? We touched on this a bit using the Keyword Gap tool but let’s dig in further. When modifying your content strategy, it’s important to understand what your competitors are doing and what their audience is engaging with. Although you won’t have access to their traffic data (unless they give you access to it, which is highly unlikely), there is a way you can get an idea of what content may be driving traffic to their site. Or, at the very least, what content is of high value. This is through link analysis. Moz offers quite a few ways to do this, but I’m going to highlight a feature which can help get us started with this research.
Top Pages in Link Explorer will return a list of the pages on a site with the most backlinks. This can provide insight into the types of content people find valuable on a site – pages with more links are more valuable. This is partly because backlinks are a ranking factor. Additionally, all those links provide benefits like traffic, brand exposure, and more.
After inputting a competitor into Top Pages, we can get an idea of which pages on their site provide the most value. In the screenshot above, we can see that this particular competitor has a lot of “best of” articles which gain a lot of links. We can now explore these pages and see if there is an opportunity to create or modify content on our own site to meet similar demands.
Pro tip: Once you’ve created your content, you can use Link Intersect to find domains and pages linking to your competitors and not to you. This can offer a great way to supplement a link building strategy!
Discover opportunities for elevation
Just like creating new content, refreshing your existing URLs is essential to any content strategy. Elevating your existing content is like polishing your jewelry – it helps keep it in tip-top shape, extends the piece’s life, and keeps it relevant to your “collection.” There are many ways to identify and update content in your existing library, but here are two ways to get started (and find new content opportunities in the process).
Exploring which of our tracked keywords have featured snippets in the SERP can help us identify opportunities for content refresh and new pieces of content. When looking for opportunities for a content refresh, we can seek out keywords where we are ranking on the first page of the SERP but are not included in the featured snippet. In this case, the tool will provide insight into what page is included in the featured snippet and our current rank. This can make it easier to spot high-value pages with a chance of moving into that coveted top spot of the SERP.
Alternatively, looking at which of our tracked keywords include a featured snippet but where we are not ranking on the first page (or at all) can help to identify possible opportunities for creating new, high-value content. We’ll just want to be sure to optimize for the featured snippet right from the start.
Pro tip: Export a CSV of the SERP Features data in your Campaign to sort and filter outside the app. If a SERP feature is marked Included in the CSV, it means your site is included in that particular feature. If it’s marked true it means the SERP feature is present for that keyword, but your tracked site isn’t included.
Next, we’ll pop over to the Page Optimization section of our Campaign. Although the primary purpose of this feature is to illustrate how well-optimized a page is for a particular keyword, there is a hidden gem that can help identify refresh opportunities, new content ideas, and tangential topics. The Content Suggestions tab will list keywords and topics often used on the top-ranking pages for the keyword we’re optimizing for.
In the above example, we’re optimizing for the keyword “best pillow.” Looking at the content suggestions, it may be a good idea to format this content as a list (like “11 best pillows”) or to include information about what types of sleepers would benefit from each pillow listed (like “side sleepers”). These content suggestions can also help us to find ideas for other pieces of content, tangentially related.
Find the sweet spot of innovation
If there’s one thing we can take away from this exploration of content ideation with Moz Pro, it’s that there are infinite ways to do it. This post only covers a handful of them; the reality is that the world (of content creation) is your oyster! The key is to find which features, tools, and processes fit best with your strategy and make them work for you. How do you use the tools to investigate new ideas? I’d love to hear about it!
Email marketers claim emails are all about building relationships. Well, they would, wouldn’t they? It’s what they do for a living, after all. What I do for a living, on the other hand, is conduct research that ensures brands to better engage customers, increase loyalty, and grow their customer bases and profits, whatever platforms they use.
Based on a new survey updating a 2018 benchmark wave, Brand Keys can confirm too many emails can be bad for a brand’s engagement health. We’re not talking SPAM. No, these insights are according to 2,208 consumers, 16 to 55 YOA, who initiated the emails from the brands they evaluated. So, just to be clear, not SPAM.
The bottom line hasn’t changed from what we discovered four years ago; too many emails results in brand disengagement, which reduces loyalty and positive behavior toward the brand. What is new is that 40% of the brands appearing on the 2022 list are new.
And, although Amazon and Groupon appear at the top of the Too Many Emails list, they were the only two brands where consumer engagement was significantly increased (as they did four years ago). All other brands showed significant or directional decreases in consumer engagement, which correlates with lower levels of consideration, purchase, and loyalty.
In ranked order, brands consumers indicted they felt they were receiving too many emails too frequently included the following. Numbers appearing in parentheses indicate where they ranked in 2018.
1. Amazon (1)
2. Macy’s (9)
3. Groupon (2)
4. GAP (3)
5. Home Depot (10)
6. Expedia (new)
7. Uber (new)
8. Booking.com (new)
9. Airbnb (new)
10. Walmart (12)
11. CVS
12. Facebook (new)
13. Banana Republic (new)
14. Apple
15. Overstock (6)
Based on the Brand Keys psychological assessments, consumers categorize emails into four classes:
Replies: Consumers asked, brands replied.
Good News: products shipped or were returned successfully or prices were lowered or money returned to me
New News: Brand actually had something new to tell me that interested me.
No News: Not quite SPAM, but SPAM-like outreach.
The COVID pandemic changed the marketing paradigm for a lot of brands, just as it changed consumer behavior. But what Brand Keys can say unequivocally is while there may not be a perfect formula for how many emails are too many emails, there is a proven methodology to measure how emotionally engaging a brand’s email programming is going to be.
Happily, it can also inform your brand planners how often they out to reach out to consumers – without disengaging them.
We develop strategies, create content, build products, launch campaigns, design systems and then some — all to inspire the people our brands care about most.
Since our inception, we’ve produced cutting-edge creative for Fortune 500 companies like Viacom (Nickelodeon), Panasonic and Lennar with a portfolio spanning industries including tech, healthcare, financial, retail, residential, education and the nonprofit sector.
We develop strategies, create content, build products, launch campaigns, design systems and then some — all to inspire the people our brands care about most. User engagement and experience has become a major focus for any web-based service in recent years.
We develop strategies, create content, build products, launch #campaigns, design systems and then some — all to inspire the people our brands care about most.
Since Richard Nixon sweated and scowled his way through the first televised presidential debate with John Kennedy in 1960, TV’s importance in American politics has been well established: Being a successful politician, or at least getting elected, requires knowing how to look good on camera.
Named after an indigenous word meaning ‘two’, the two-seater can run for up to 60 km on a battery that charges in three hours. The brainchild of industrial mechanic Daniel Pavez, it is an updated version of a previous model. Despite being bigger it weighs 20 percent less and has been improved in terms of energy efficiency, safety and engineering.
“The idea was to provide assistance on a broad scale and in record time to the police forces who were working to defend us,” says Yannick Meylan. The suspects’ description was rapidly shared by thousands of social network users and led to their arrest: just five hours after the attempted robbery, the pair were located and arrested.
